Refund policy

Refund & Return Policy — Al Sidr Natural Honey

At Al Sidr Natural Honey, your satisfaction is our priority. We stand behind the quality of every jar we ship. If you're not completely happy with your purchase, we make returns simple, free, and hassle-free.

14-Day Return Window You may return any item within 14 days of receiving your order. To be eligible, items must be in their original condition and packaging, with proof of purchase.

Free Return Shipping We cover the cost of return shipping — no labels to print, no fees to pay. Simply contact us and we'll arrange everything for you.

No Restocking Fees There are absolutely no restocking fees. You'll receive a full refund of your purchase price, no deductions.

All Items Are Eligible for Return We don't have final sale items. Every product in our store is eligible for return within the 14-day window.

How to Start a Return Email us at alsidrhoney23@yahoo.com with your order number and reason for return. Our team will respond within 1 business day with return instructions. Please do not send items back without prior approval.

Refunds Once your return is received and inspected, we'll notify you within 2 business days. Approved refunds are processed within 10 business days to your original payment method. If more than 15 business days have passed since approval, please contact us.

Damaged or Incorrect Items If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos and we'll resolve it immediately — at no cost to you.

📧 alsidrhoney23@yahoo.com | 📞 +971 56 816 0850